SC 07 · TK 02 · Call sheet
Contact Shotloom
One channel, plain email. Write to support@wan3video.site and a person reads it.
Check the queue first
Many render questions are answered by My renders (queued jobs can take around ten minutes) and the questions at the bottom of the pricing page. Failed renders are refunded automatically, so you usually do not need to ask.
Put these in your note
| Your reason for writing | Helpful details |
|---|---|
| A failed or stuck render | The prompt, the settings you chose (resolution, length, aspect ratio, audio on or off) and roughly when you submitted it. |
| A credits or pack question | The pack name and the email address you entered at checkout. |
| A correction to a guide page | The page address, the sentence, and a public source if you have one. |
| A privacy request | What you would like removed or explained. The privacy page lists what is logged. |
Replies, and what we cannot do
Shotloom is a small project, so replies are handled by hand and there is no fixed response time. Short, specific messages get answered fastest. Please do not send payment card numbers or passwords by email; we never need them.
Shotloom is independent and unofficial. We cannot help with accounts at the companies that make the models. See the about page for how the tool fits together.